Transportation is one of the most crucial pieces of any program – you need to get there and you need to get back – but it’s also one of the most overlooked. Many planners complain they dislike this part of the planning the most – and to be honest, it shows.

So like many other things we dislike, maybe we can find some tips and tricks that can make an unpleasant task so much better!

Number one: Always call the operations or dispatch 2 to 3 hours prior to the start of your transfers and ensure all is in order. 99 times out of 100 everything will be in order, but if there is an issue, you are top of mind for the dispatcher and are more likely to be taken care of promptly.

Number two: Have instructions for the bus drivers in written form, to give to them upon arrival – and expect the drivers will be able to help you sort out any issue with logistics – they are a key part of your team.

Number three: Once you have figured out the logistics plan, walk through your plan from the perspective of the passengers and see if you can alleviate any irritants or service low points.